FAQ's
We would like to answer some of the most asked questions here:
- How much is shipping?
- Shipping is a flat rate of $5 for all U.S and International orders.
- How long does it take for an order to arrive?
- Orders will arrive within 2-3 weeks via Thailand Post. Happy Trunks are handmade-to-order in the homes of our seamstresses in Northern Thailand. This is why we have extended delivery times. If you aren't sure where your order is, please contact us at support@happy-trunks.com
- Why have I not received any order confirmation details?
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Most times, this is because our customers have accidentally entered their email in wrong. Throughout the process we send 3-4 emails, including an order confirmation, a fulfillment notice, and a shipping notice.
If you believe you may have entered your email wrong please contact us and we will fix it for you.
- What size should I order?
- What is your refund policy?
- We offer a 100% Satisfaction Guarantee- Which means we will refund your money if you are for any reason not satisfied with your order. We want to provide a risk-free shopping experience and trust our customers to not take advantage of us on this offer.
- How do I contact you?
- If you have any questions that are not on this FAQ page, please email us at support@happy-trunks.com where we will promptly get back to you.
