FAQ + Shipping
We would like to answer some of the most asked questions here:
- How much is shipping?
- Shipping will depend on the total weight of the order.
- For international orders - This will depend on the product ordered, the total weight, and where we're shipping to.
- How long does it take for an order to arrive?
- Orders will arrive within 2-3 weeks via DHL. If you aren't sure where your order is, please contact us at email@example.com
- Why have I not received any order confirmation details?
Most times this is because our customers have accidentally entered their email in wrong. Throughout the process we send 3-4 emails, including an order conformation, a fulfillment notice, and a shipping notice.
If you believe you may have entered your email wrong please contact us and we will fix it for you.
- What is your refund policy?
- We offer a 100% Satisfaction Guarantee- Which means we will refund your money if you are for any reason not satisfied with your order. We want to provide a risk-free shopping experience and trust our customers to not take advantage of us on this offer.
- How do I contact you?
- If you have any questions that are not on this FAQ page, please email us at firstname.lastname@example.org where we will promptly get back to you.